Former North Delhi Mayor, Mr. Ravinder Gupta informed that 8035 complaints were received in the Mayors Helpline upto 31st March, 2016, which was stared on 28-4-2015. A total of 7423 complaints were redressed while report is awaited for the rest of the complaints.
Former Mayor himself crosschecked 4363 complaints and took feedback from the people who were found satisfied with the redress. Unsatisfied complainants were called in personally for solution of their grievances. A total of 181 complainants expressed satisfaction, while officials concerned have been given directions for further necessary action on those found unsatisfied.
Total complaints from all zonal offices:
Zone
|
Complaints
|
Karol Bagh Zone
|
1085
|
City Zone
|
333
|
Sadar Pahar Ganj Zone
|
541
|
Rohini Zone
|
2505
|
Civil Lines Zone
|
2696
|
Narela Zone
|
783
|
Other complaints
|
81
|
Total
|
8035
|
He also said that out of all complaints 4635 complaints were related to garbage removal, 1044 related to malba, 278 related to horticulture department and 943 complaints were related to dengue and malaria. 34 complaints were regarding burning leaves which is prohibited as per National Green Tribunal. Its reports are presented to the Tribunal during hearing of related cases.
Apart from this, out of 659 complaints related to corruption, 181 were redressed and rests are in the process.
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